Terms and Conditions

COPYRIGHT

All information contained on this website is the property of Free Spirit Group PTY LTD.

PAYMENT

We accept Visa Card and Master Card for payment. If you would like to arrange another form of payment please call Customer Service on 02 6686 6266.

We use eWay Payment Gateway for our credit card transactions. eWay provides a safe and secure means of collecting payments via the Internet and is an authorised third party processor for all the major Australian Banks.

SHIPPING CHARGES

Australia wide orders will be sent via Fastways Couriers or Australia Post depending on your delivery destination.

Free Shipping will apply to orders totalling $39.00 or more in Australia.

A $5.50 freight charge will apply to orders totalling less than $39.00 in Australia.

INTERNATIONAL ORDERS

Please email your request to sales@freespiritgroup.com.au and we will contact you via return email.

PRICING

All prices on our website are listed in Australian Dollars and include a 10% Goods and Services Tax. Prices are subject to change without notice.

DELIVERY

Australia wide orders will be sent via Toll Priority or Australia Post depending on the delivery destination of your order. As everything is shipped from Byron Bay, it can take anywhere from 4 to 10 days for your package to be delivered.

A signature will be required upon delivery. Should your address be unattended, Australia Post will leave a card and the parcel will be taken to the nearest post office, to wait for your collection. We ship Monday through Friday.

TRACKING

When your parcel is shipped we will provide a tracking number so you can follow your parcel on the Australia Post or Toll Priority website.

RETURNS

Please remember that all purchases are final and we do not refund or exchange if you change your mind.

If the product you receive is faulty or not what you ordered please contact Customer Service on 02 6686 6266.

Alternatively, email sales@freespiritgroup.com.au with your Name, Email, Phone Number, Description of the Product and Reason for return.

We will contact you to organise the product to be shipped back. We will then either replace the goods or credit you the full amount.

CONTACT US

Phone: +61 2 6686 6266
info@freespiritgroup.com.au
Postal: Free Spirit Group Pty Ltd, PO Box 1885, Byron Bay NSW 2481

Our Privacy Policy

Free Spirit Group respects your right to privacy and is fully committed to complying with the Privacy Act 1988 (Cth), which sets out the standards for the collection, storage and use of personal information.

The personal information you provide us will be used to process your order and to keep you informed about new products and specials. In completing an order you will be providing us with your personal information.

This information will not be shared with outside parties.

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