FAQs2022-08-26T13:59:28+10:00

Frequently asked questions about megaOmega®

Choose a topic:

What is megaOmega®?2023-03-21T15:54:53+11:00

megaOmega® is a natural food algae oil that provides a super nutritional solution to what can be seen as a global epidemic – Omega-3 deficiency.

Our modern lifestyles have established an environment where consumption of Omega-3 DHA is very inadequate, if not dangerously deficient.

Most of the population is overly exposed to Omega-6 fatty acids and very depleted in Omega-3 DHA.

On average, the typical diet contains less than 100mg of DHA per day, well below the amount recommended by expert organisations around the world.

megaOmega® has the highest natural DHA level known on Earth for providing you the power Omega-3 your body uses most.

DHA does not interfere with medications and it doesn’t thin the blood.

When taking high DHA oil supplements, the liver converts DHA to EPA as much as needed within several hours. You can’t get too much DHA – what you don’t need you burn as energy. It’s how the body works.

megaOmega® is a vegan friendly, Omega 3 supplement, high in DHA, ethically extracted from pure, organic sources of nutrient rich Algae oil.

Is your Algae Oil certified organic?2023-03-21T15:55:10+11:00

megaOmega® Algae Oil is organic compatible/compliant.

It is not certified for the very reason that the certifying body in the US that controls the ‘organic’ program is the US Department of Agriculture (hoof and land), which does not cover Aquaculture (a water world).

The US organic program can be used to self-define ingredient “compliance” to certain organic standards, which, based on the pure process and chemical free extraction, we are able to claim.

Where is the algae for the megaOmega® product sourced from?2023-03-21T15:55:24+11:00

megaOmega® Algae Oil is true to nature.

The unaltered wild strain Schizochytrium sp., Chromista Algae – Schizochytrium sp. is cultured free of environmental exposures in pure water in quality controlled indoor tanks to produce the world’s purest, most potent source of plant-based Omega-3 DHA.

This is a necessity to eliminate all risks of contamination so that it provides safe consumption for infants, the frail and the elderly.

Where and how is your product manufactured?2023-03-21T15:55:38+11:00

The Free Spirit megaOmega® brand product is manufactured in the United States under the strictest regulatory controls to ensure that it is entirely safe for consumption during pregnancy and by infants, children, the frail and the elderly.

MegaOmega® is produced by a patented water extraction method using a select, unadulterated (no chemical and genetic modifications) wild-type food grade strain of Chromista algae (Schizochytrium sp.)

It is cultured free of environmental exposures in pure water with pure ingredients in quality controlled indoor tanks. This is a necessity to eliminate all risks of contamination so that it provides safe consumption for all people, including those with compromised health conditions. The unique water extraction process for megaOmega® isolates the algae oil without the involvement of solvents, hexanes or alcohol at any step.

This is a superior method as most fish and algae oils are extracted using external enzymes or solvents such as hexane. Some algae oils are alcohol extracted, which is similar to hexane processing, which is not ideal as the introduction of trace levels of residual solvents and pollutants resulting from chemical reliant processing, poses a strong possibility.

Our water extraction process is environmentally clean – there is very little waste and no harm to our ecosystem – it is free of cellular contaminants, producing the purest naturally processed algae oil in the world.

Is megaOmega® safe to take during pregnancy?2023-03-21T15:55:49+11:00

Not only is megaOmega® safe during pregnancy, it is important.

Even prior to pregnancy – DHA supplementation has been shown to assist with fertility issues.
During pregnancy, it is vital to the healthy development of the brain, heart and eyes of your bub.

It will not interfere with medications.

Why do other products have so much more EPA than megaOmega?2023-03-21T15:57:31+11:00

megaOmega® Algae Oil provides a natural, perfectly balanced supply of DHA and EPA that meets your body’s needs. The Omega-3 ratios in wild strain algae are more similar to the Omega-3 ratios of the human body and less similar to the Omega-3 rations of fish.

However, some algae oil producers have spent millions of dollars to modify their algae to create an oil that has a DHA/EPA ratio similar to those found in most fish oils, which appears to have been purely for marketing purposes – as there is no nutritional reason to have a high EPA level.

Products that have a high EPA level, nearly or equal to half the DHA level, most likely have been produced with an algae that has been modified.

megaOmega® Algae Oil is the only GENUINE, unmodified algae product that provides a REAL honest alternative to fish oil, without trying to be like fish oil.

Why are megaOmega® products priced higher than other products on the market?2023-03-21T15:57:43+11:00

megaOmega® may seem expensive, yet the product presents real value for money.

Many vegan omega newcomers to the market, supplied by well-known brands at a cheaper price, contain Chinese algae oil heavily diluted with flax seed oil, providing minimal real DHA.

And when compared to our closest competitor in quality, you would need to take at least double their recommended serve (4 – 7 capsules) to equal the amount of DHA you would get from taking a single megaOmega® serve of 2 capsules.

With megaOmega®, you are getting only PURE Algae oil and NO potentially harmful and useless extenders added to make a more cost-effective product.

That is why we are the most in demand vegan omega-3 product for practitioners in Australia.

We are not big fish in the Omega-3 industry.

We are not even little fish.

We are the microalgae that started it all!

megaOmega® is an independent company and is not part of a large company that mainly sells fish oil and other marine products.

How does your product compare to other Algae Oil?2023-03-21T15:58:04+11:00

Our supplement is the very finest the world can offer, made completely from a WILD UNALTERED strain of microalgae with the DHA/EPA balanced as nature intended.

Products that have a high EPA level, nearly or equal to half the DHA level, have been manufactured with a lesser strain algae or an algae that has been modified.

megaOmega® is manufactured in the most clean, contaminate-free facility under the strictest protocol.

It also is not extracted with the use of solvents, so is completely free from all nasty residues.

Is it ok to stay on the Recommended Serve for rapid building of my DHA level for more than 3 months? I haven’t reduced to the maintenance dose because 3/day is working so well for me.2023-07-07T06:00:42+10:00

You are fine to keep up with the high dosage as you cannot overdose.

We have done the same and then somehow ‘just know’ we can drop back – by either taking less quantity or skipping a day or two.

I’m wanting to order my second batch of oils but just checking to make sure they travel well with the heat!?2023-11-29T16:50:55+11:00

Our product is packaged in the world’s very best pharmaceutical Miron glass bottles from the Netherlands. These bottles are made out of a special glass to protect the product from light and heat and ensure the its integrity remains intact. Please be assured that the Algae Oil will not be adversely affected in its travel.

Although not necessary, we do suggest that once the product is opened, it is stored in the fridge so that its shelf life is protected even more.

Are the capsules vegan and what are the ingredients?2023-03-21T15:58:16+11:00

Yes, the megaOmega® capsules are vegan.

Each capsule (softgel) contains 700ml of Pure Algae Oil with .5% Vit E (tocopherol) as preservative, providing a serve of 350mg DHA per capsule.

The actual capsules are made of corn starch (non GMO/gluten free), carrageenan (from edible seaweed), vegetable glycerine, purified water.

Is the ingredient carrageenan in the capsules the same toxic carcinogenic ingredient that is used in other products or is this safe? 2023-03-21T15:58:27+11:00

The carrageenan in our soft gel casing is extracted from Irish Moss, a red edible seaweed.  It is safe, non toxic and not carcinogenic.

Many people confuse the safe food grade carrageenan with an industrial use form with a similar name such as iso-carrageenan that is modified.

Irresponsible reports have intentionally ignored the iso-part to slander the food item that is a natural alginate.

How do you get the oil from the algae?2023-03-21T15:58:39+11:00

megaOmega® is produced by a patented water extraction method using a select, unadulterated (no chemical and genetic modifications) wild-type food grade strain of Chromista algae (Schizochytrium sp.)

It is cultured free of environmental exposures in pure water with pure ingredients in quality controlled indoor tanks. This is a necessity to eliminate all risks of contamination so that it provides safe consumption for infants, the frail and the elderly.

The unique water extraction process for megaOmega® isolates the algae oil without the involvement of solvents, hexanes or alcohol at any step.

This is a superior method as most fish and algae oils are extracted using external enzymes or solvents such as hexane. Some algae oils are alcohol extracted, which is similar to hexane processing .

What concerns consumers is the possibility of the introduction of trace levels of residual solvents and pollutants resulting from chemical reliant processing.

Our water extraction process is environmentally clean – there is very little waste and no harm to our ecosystem – and is free of cellular contaminants, producing the purest naturally processed algae oil in the world.

Is your algae oil deodorised or are there any chemicals or toxins used to extract it during the manufacturing process?2023-03-21T15:58:50+11:00

megaOmega® Algae Oil is the only water extracted Algae Oil using a patented process that does not rely on the use of solvents in any part of the process. No alcohols, esters, hexane etc.

This vegan alternative to fish oil is the world’s cleanest, all natural and organic, highest potency, non-GMO, environmentally responsible and contaminant free source of Omega-3 DHA.

What is better – Oil or Softgels?2023-03-21T15:59:02+11:00

Both are excellent products and the decision between oil and softgels is entirely a matter of personal preference.

Can I take megaOmega® if I am allergic to crustaceans?2022-06-30T11:45:25+10:00

The algae we use is a single cell organism that has no known allergies. It is unrelated to crustaceans and should be fine.

What is Omega-3?2022-06-30T11:44:56+10:00

Omega-3 is short for omega-3 fatty acid.

This is a family of eleven polyunsaturated essential fatty acids needed for optimal performance of the human body. They make and repair the body’s cells and organs and each system of the body depends on them.

The Omega-3s are good fats needed more than ever to ensure your quality of life as they support all of the body’s functions.

Our bodies cannot produce them on our own and our diet does not provide adequate amounts. Therefore, in order to get what the body needs, supplementation has become a necessity.

The major Omega-3s are:

  • Docosahexaenoic acid (DHA)
  • Eicosapentaenoic acid (EPA)
  • Alpha-linolenic acid (ALA)

DHA and EPA are long chain Omega-3 fatty acids that are obtained mainly from marine algae, fish and krill.

ALA is a short chain Omega-3 fatty acid and is the most common in the diet. Mostly found in plants, it does not provide the same benefits as DHA and EPA. It also is less effective as it needs to be converted into DHA and EPA by the body for it to be utilised. The conversion rate is very poor – typically less than 2%.

Short and long chain fatty acids function differently in the body.

Short chain fatty acids like ALA are a source of energy, while the long chain fatty acids DHA and EPA are structural elements that actually make up our cells.

The most important Omega-3 is DHA.

Why is Omega-3 DHA so important?2022-06-30T11:44:19+10:00

DHA saves lives.

DHA is incorporated and used by every cell, tissue and organ in your body and is a primary structural component of the human brain, cerebral cortex, skin and retina.

DHA, in particular, is the main player in delivering health benefits to the blood and all organs.  It is gentle as it is used by the liver to correctly transport all fats, sterols and lipid soluble vitamins throughout the body, always and every time.

DHA is needed for supporting 97% of the Omega-3 building blocks in the brain, a well-established biological fact, and one increasingly important during the ageing process.  It is especially vital for brain, eye and heart health and cognitive function.

Numerous research studies confirm that everyone, from infants to adults to the elderly, can benefit from a regular intake of dietary DHA.

DHA is the master Omega. Because the body can readily convert DHA to EPA and all other Omega-3 forms in just the right amounts it requires, DHA is the only Omega-3 you actually need.

Why do babies need DHA?2022-06-30T13:16:03+10:00

DHA is an Omega-3 fatty acid used to improve health in children and influence the development of the brain, eyes and other primary neurological functions. It has a profound influence during the first two years of life and early stages of childhood.

From birth until five years of age, the brain increases by 3.5 times its total mass and it is of critical importance that DHA is consumed in adequate amounts to support the rapid growth in the brain.

What is the best source of Omega-3 DHA?2022-06-30T11:43:01+10:00

megaOmega® Algae Oil is the purest, cleanest and most potent source of Omega- 3 DHA on the planet. In other words, there is no better.

megaOmega® is produced by the first and only true water extracted DHA algae process without any chemical interference. Only pure water is needed in this patented process to release an exceptionally high 50% + DHA Omega-3 oil.

megaOmega® has the optimum ratio of 1000mg DHA to 10mg EPA – naturally balanced – so your body puts it directly to work without the multi-step conversion processes required with other Omega-3 forms.

Be wary of cheap imitations (meagre omegas) labelled as vegan omegas. These can be loaded with flax seed or other extenders, rendering the product useless when it comes to delivering the Omega-3s you need.

What is the source of the natural tocopherol (Vitamin E) in the megaOmega® product?2023-03-21T15:59:51+11:00

The natural tocopherol (vitamin E) is derived from soy, but is considered soy-free.

Soy Vitamin E is so far removed from the bean, 0.00001% of the bean (estimated), but purified such that no possible protein is carried along, so it is not allergenic. Then only 0.025% of the final algae oil has this as trace antioxidant.

It is safe for all people.

Does algae oil thin the blood like fish oil does?2023-03-21T16:00:05+11:00

There is no blood thinning activity. I’m sure you will find, if delving into the massive abyss of information on the internet regarding fish oil, conflicting information regarding the blood thinning properties of omega-3s.

The entire blood thinning idea is a false conclusion that has persisted for 30 years – and it is been proven that it is caused by something else, not an omega3.

You might find more information in this link omegaquant.com/do-omega-3s-thin-the-blood

How do I know if I am Omega-3 deficient?2023-07-14T21:34:34+10:00

A lack of Omega-3s can present itself in many different forms that are often diagnosed as unrelated complications. However, by recognising that many of these problems can be helped with simple supplementation of DHA, the healing process can begin.

Some of the common signs associated with Omega-3 deficiency are:

  • Problematic skin – rashes, eczema, psoriasis, dry, rough skin, including small bumps on back of upper arms
  • Dry, lacklustre, lifeless and brittle hair, dandruff
  • Soft nails that break and crack easily
  • Fatigue, trouble sleeping and poor sleep quality
  • ‘Brain Fog’ – Deficits in concentration, attentiveness, memory and focus
  • Mood disorders – depression, irritability, low frustration tolerance and anxiety
  • Dry eyes, eye strain, impaired vision
  • Difficult menstrual cycles, infertility, vaginal dryness
  • Joint pain, arthritis and leg cramps
  • Allergy symptoms
  • Cardiovascular concerns

If you would like to check your levels of Omega-3 essential fatty acids, testing is available.  An Omega-3 Index test can give you a percentage, which is simply a measure of the amount of EPA and DHA in your blood.

You can have your Omega-3 levels tested professionally and if you wish to receive a 5% discount, enter this code: VJPJ9SZ6RD

I have very dry skin on my arms, legs and face – could this product help this problem?2023-03-21T16:00:33+11:00

We believe the megaOmega® Algae Oil can help you immensely with your dry skin.

Other customers have advised that they no longer need to moisturise their arms and legs since taking our Algae Oil.

Do you know if people who have taken Algae Oil have checked their omega levels from lab tests to see if it actually converts giving optimal levels of both EPA and DHA?2023-03-21T16:00:55+11:00

Yes, this was actually done many times with tests available to identify Omega levels. In fact, there are 16 to 20 published studies showing that conversion occurred.

Is the oil palatable or is it quite strong flavoured?2024-02-29T13:23:05+11:00

The Algae Oil has added organic lemon peel oil giving a pleasant (child friendly) taste. Of course, there is also the option of taking the softgels  which are not flavoured.

What is the recommended serving size for building and maintaining DHA levels??2023-03-21T16:01:29+11:00

RECOMMENDED SERVE FOR BUILDING THE DHA LEVEL

ADULT
Liquid: 2ml (1 full dropper) per day = 1000mg DHA/10mg EPA for minimum 3 months

Softgels: 3 softgels per day = 1050mg DHA/10.5mg EPA for minimum 3 months

CHILD
Liquid: 1ml (1/2 dropper) per day = 500mg DHA/5mg EPA for minimum 3 months

Softgels: 2 softgels per day = 700mg DHA/7mg EPA for minimum 3 months

 

RECOMMENDED SERVE TO MAINTAIN NECESSARY DHA LEVEL

ADULT
Liquid: 1ml (1/2 dropper) per day = 500mg DHA/5mg EPA

Softgels: 1-2 softgels per day = 350-700mg DHA/3.5-7mg EPA

CHILD
Liquid: 1/2 ml (1/4 dropper) per day = 250 DHA/2.5mg EPA

What are your recommended servings for the oil?2023-03-21T16:01:42+11:00

For optimum results, we recommend a Rapid Build of DHA for a period of 3 months, followed by a daily maintenance of DHA levels.

ALGAE OIL RAPID BUILD of DHA
Adults: 1000mg DHA – 2ml per day (1 full dropper)
Children: 500mg DHA – 1ml per day (1/2 dropper) *

ALGAE OIL MAINTENANCE (after building DHA level)
Adults: 500-750mg DHA – 1-1.5ml per day (1/2-3/4 dropper)
Children: 250-500mg DHA – 1/2-1ml per day (1/4-1/2 dropper) *

* For Children – under adult supervision only

What are your recommended servings for the softgels?2023-03-21T16:01:53+11:00

For optimum results, we recommend a Rapid Build of DHA for a period of 3 months, followed by a daily maintenance of DHA levels.

SOFTGELS RAPID BUILD of DHA
Adults: 1050mg DHA – 3 softgels per day
Children: 350-700mg DHA – 1-2 softgels per day *

SOFTGELS MAINTENANCE (after building DHA level)
Adults: 700mg DHA – 2 softgels per day
Children: 350mg DHA – 1 softgel per day *

* For Children – under adult supervision only

How much should we give our baby?2023-03-21T16:02:03+11:00

We recommend the following Baby DHA supplementation:

Babies (Newborn to 2 years): 250mg DHA – .5ml per day *

Children (2 to 4 years): 500mg DHA – 1ml per day *

* For Babies and Children – under adult supervision only

How many serves are there per bottle?2023-03-21T16:02:17+11:00
SERVES PER BOTTLE

Liquid:
25 serves x 2ml (1000mg DHA for rapid building of DHA level)
33 serves x 1.5ml (750mg DHA for standard maintenance of DHA level)

Softgels:
20 serves x 3 softgels (1050 mg DHA for rapid building of DHA level)
30 serves x 2 softgels (700mg DHA for standard maintenance of DHA level)

Baby DHA:
60 serves x 0.5ml (250mg DHA supplementation)

I have been advised by my clinician to take up to 6,000mg for a few months and then drop down to 3,000mg for a maintenance dose. Is this too high a dose?2023-03-21T16:02:29+11:00

We would consider that to be a medical dose.

While safe at high levels, it is really up to the practitioner to suggest and monitor a dosage other than our recommended serve.

Although we are not recommending servings that would be considered medical, we have had feedback from skin therapists who claim to get very positive results when administering 3000mg to clients that have been suffering from eczema or psoriasis all their life.

Why is megaOmega® better than Fish Oil?2024-03-15T16:11:12+11:00

megaOmega® microalgae oil is superior to fish or krill oil because it is organically pure and is a more concentrated DHA form of Omega-3.

Algae Oil is the best way to get DHA since the body can use DHA to make the other Omega-3 forms as needed.  It is a food oil having no known reactions with medications and no known side effects.

megaOmega® contains minimum 50% + DHA – a substantial difference to fish oils which are comprised of roughly 30% Omega-3 at the most.

megaOmega® does not mislead you with potency claims. Fish Oil products claiming high quantities such as 1000 on their labelling can be deceptive as one would assume that 1000 would equate to an Omega-3 content of 1000mg.

However, that is rarely the case. The product might indeed be 1000mg yet the Omega -3 content of that product may actually only be 300mg (30%).

With regard to the environment – for too long, our rivers and oceans have been used as chemical dumping grounds.

During a fish’s life span these environmental toxins are accumulated in a fish’s body.  Therefore, many fish oils are required to be molecularly distilled for human consumption.

megaOmega® is eco-sustainable, pure, clean and free of PCBs, dioxins, heavy metals and other contaminants.

Learn more:
What Fish Oil Manufacturers Don’t Want You to Know

8 REASONS WHY megaOmega® is the Best Vegan Alternative to Fish Oil and the BEST source of Omega-3 on the Planet!

Is Algae Oil better than Flax & Hemp Oil?2023-03-21T16:03:06+11:00

megaOmega® Algae Oil is the MOST effective Omega-3 source for vegan diets.

Products such as flax seed, hemp oil or walnuts are Omega -3 rich, however they do not contain DHA or EPA.

Instead, they contain ALA, an Omega-3 that the body must convert to DHA and EPA to utilise.

The multi-step conversion process forces the body to work harder and makes ALA much less effective. The conversion rate is extremely low (typically less than 2%) in gaining the needed fatty acids.

One serving (1/2 teaspoon) of megaOmega® provides more ready to use Omega-3 than 100ml of Flax seed oil – without having to convert the ALA. The DHA Omega-3 found in Hemp seed oil after conversion is very negligible.

You cannot eat enough plant-based Omega-3 from flax, hemp or similar foods to achieve healthy levels of DHA and EPA necessary for optimum health.

How is megaOmega® environmentally responsible?2023-03-21T16:03:17+11:00

megaOmega® does not create overfishing and other environmental pollution issues.

For too long, our rivers and oceans have been used as chemical dumping grounds and there is a growing list of concerns related to over fishing as 90% of the small fish caught in the world’s oceans each year are processed to make fishmeal and fish oil.

The production of megaOmega® is ethically responsible, environmentally kind and the most sustainable source of DHA on earth.

We are not taking food from other creatures.

It starts clean and ends pure.

Does the oil need to be refrigerated?2023-03-21T16:03:28+11:00

No. Although it’s not necessary, it is best to refrigerate after opening. It is more pleasant to take when chilled.

Algae Oil does not have to be refrigerated, however it does keep better and keeps the flavour fresher.

How long will a bottle of oil keep in the fridge?2023-03-21T16:19:16+11:00

The oil will keep for a good six months or more if refrigerated after opening. However, as with all natural products, it is best to use in a shorter period of time.

With the Baby DHA, this is especially the case as it does have a characteristic, natural marine aroma which may intensify with time.

Can the algae oil go rancid?2023-03-21T16:15:30+11:00

As the oil is a natural product, it does have a shelf life.  The oil cannot go rancid, but can oxidize if too old.
We do our best to maximise its shelf life and prevent oxidation by adding natural tocopherol to act as an antioxidant.

Does extreme heat oxidise the algae oil making it rancid and reducing its potency?2023-03-21T16:03:35+11:00

megaOmega® Algae Oil is packaged in the world’s very best pharmaceutical Miron glass bottles made in The Netherlands.

These bottles are made from a special glass to protect the product from light and heat and ensure the its integrity remains intact.

This gives us the assurance that even in hot climates, the oil will not be adversely affected.

What are the ingredients of megaOmega®?2023-03-21T16:03:46+11:00

megaOmega® Algae Oil, 50ml

The ingredients are: Water Extracted Chromista Algae Oil – Schizochytrium sp., cold pressed
organic lemon peel oil as flavouring, natural tocopherol as antioxidant.

The algae we use is a single cell organism that has no known allergies.

The natural tocopherol (vitamin E) is derived from soy, but is considered soy-free. Soy Vitamin E is so far removed from the bean, 0.00001% of the bean (estimated), but purified such that no possible protein is carried along, so it is not allergenic. Then only 0.025% of the final algae oil has this as trace antioxidant and is considered safe for all people.

Note: For those who do not wish to have their oil flavoured, there is the option of taking Baby DHA which is flavouring free.

megaOmega® Softgels, 60c

The liquid ingredients are: Water Extracted Chromista Algae Oil – Schizochytrium sp., natural tocopherol as antioxidant.

The ingredients for the Veg-Softgel casing are: corn starch (non-GMO/gluten free), carrageenan (from edible seaweed), vegetable glycerine, purified water.

The carrageenan in our soft gel casing is extracted from Irish Moss, a red edible seaweed. It is a safe, food grade carrageenan that is non-toxic and not carcinogenic.

Many people confuse safe food grade carrageenan with an industrial use form with a similar name such as iso-carrageenan that is modified.

megaOmega® Baby DHA Algae Oil, 30ml

The ingredients are: Water Extracted Chromista Algae Oil – Schizochytrium sp., natural tocopherol as antioxidant

Does your algae oil contain iodine?2023-03-21T16:11:26+11:00

There are no secondary nutritional vitamins or minerals in the oil, neither added or removed. Apart from a trace amount (0.5%) tocopherol as a preserving agent, the oil in the softgel is pure algae oil. The softgels are made of cornstarch, carrageenan, vegetable glycerine and purified water. The carrageen ingredient in the softgel capsule is highly refined and contains no iodine.

What are the shipping charges?2023-03-21T16:03:57+11:00

Free Shipping is offered Australia-wide.

Express Post option is available for an extra charge of $5.50 per delivery.

Shipping for international orders is calculated at checkout, depending on weight and location. Orders are despatched via Australia Post.

How will my order be delivered?2023-03-21T16:04:41+11:00

Australia-wide orders will be sent via courier or Australia Post depending on your delivery destination.

Orders will be despatched within 3 business days. Delivery times are estimated to be 1-5 business days, depending on your location.

What is your returns policy?2023-03-21T16:05:24+11:00

Please remember that all purchases are final – we do not refund or exchange if you change your mind.

If the product you receive is faulty or not what you ordered, please email us at sales@freespiritgroup.com.au with your name, email, phone number, description of the product and reason for return.

We will contact you to organise the product to be shipped back to us.

We will then either replace the goods or credit you with the full amount.

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